This program delivers a clear message to students ; that the number one asset for virtually any employee is the ability to communicate effectively. Whether speaking or writing, it is essential for employees to be able to relate information and thoughts clearly. Students will see that effective communication not only makes a business run better, it also enhances the prospects for the employee who can master it. The video gives numerous examples of communication in action and the accompanying materials allow students to hone their own skills. Recruiters, managers, and communications experts provide useful information on such topics as one-on-one communication, breaking down barriers to communication, listening skills, group meetings, memo writing, phone etiquette, and more. Print materials provided in the kit give students ways to assess and improve their own speaking and writing skills, as well as templates for proper memos, letters, e-mails and more.