Includes the following Ten programs:

• Recruiting the Best - Marcus must stop using a lucky dip and learn fair and effective selection strategies. (10 Minutes)
• Trying Myers Briggs - The team explores the MBTI® (Myers-Briggs Type Indicator®) and gain insights into their personality traits. (10 Minutes)
• Welcoming New People - Sherry is new, but gets relegated to the bottom of the stairs, where she feels isolated and excluded from team activities and events. Carol ignores Sherry and her induction of Tammy and Carlos is patronizing and demeaning. Meanwhile Alex and Michael help Tammy and Carlos to feel welcome and learn some basic expressions, whilst Casey goes out of her way to make Sherry feel appreciated and valued. (7 Minutes)
• Staying Motivated at Work - People describe what motivates and de-motivates them at work and Marcus uses gimmicks to present his motivational concepts. Carol is a high achiever, and returns to the office pumped after receiving an award. Serena lays down a challenge to Marcus to motivate Carol to increase productivity. Marcus asks Carol for a 60% improvement in six months, so Carol must now motivate her team. (8 Minutes)
• Supporting Others - Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying everyone will be judged on who offers the most support to Tammy. People offer various forms of support and the outcome results in more winners and losers than expected. Marcus feels everyone is a winner. (9 Minutes)
• Embracing New Ideas - Marcus invites everyone to suggest innovations to enhance productivity and improve the culture. Junko and Alex compete and tension escalates when accusations are made about stealing ideas. Marcus and Michael present new ideas to the group that are received with varying degrees of success. Carol emphasizes that ideas should be shared. Michael’s innovation of micro bags is put into practice. (7 Minutes)
• Brainstorming and Solving - Dion provides insights into brainstorming strategies, while Carol is the solver. (8 Minutes)
• Making Decisions - Serena questions the decision making process for the cutbacks. Instead of considering the weakest performer, Marcus has hired two new weaker people. Serena is shocked by the random choice toy and arm wrestling competitions used to make decisions. She offers the DECIDE formula and Michael is reinstated because the decision to fire him was unethical. (7 Minutes)
• Handling the New Wave - An amusing program about managing the expectations and behaviors of the newest recruits. (9 Minutes)
• Overcoming Disempowerment - Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for feedback, she is harsh and rude, prompting another complaint. Marcus helps Michael deal with his negativity and introduces the black box, encouraging Michael to put his thoughts into the box. Marcus goes through the same process with Carol who is in awe of Marcus’ inspirational speech. (7 Minutes)