Includes the following ten programs:

• Accepting Change - Lack of accountability is a problem, so Carol wants instant commitment or else. (6 Minutes)
• Planning and Organizing - Serena discovers Marcus and Serena have not planned together for the upcoming conference when they each have different ideas. They blame Serena as a distraction, but she focuses on how they should manage distractions. Serena gets serious and they soon set goals and commence a short burst planning session. (8 Minutes)
• Supervising Effectively - Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills. (9 Minutes)
• Transforming SILOS - Avoid a closed fragmented culture and ensure caring, sharing and collaboration. (8 Minutes)
• Creating a No-Blame Culture - Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step process so everyone can avoid blaming, learn from mistakes and ensure it doesn’t happen again. (7 Minutes)
• Being an Employer of Choice - Carol ignores ways to improve, but then presents Sherrys ideas as her own. (10 Minutes)
• Managing Remotely - The team explores the pros and cons of managing remotely, but not all agree. (9 Minutes)
• Creating Workforce Agility - Dion has researched workforce agility and is now advising Carol and Marcus. (9 Minutes)
• Looking at Employment Contracts - Sanjay, the union rep, and several others offer some practical advice. (8 Minutes)
• Unions and Collective Bargaining - Casey is on strike, the union and managers are supportive, until they see her motives. (8 Minutes)