Includes the following ten programs:

• Understanding Accountability - Serena is appalled by lack of accountability and Marcus passes the task of remedying the situation to Carol, who calls a snap meeting with everyone including Carlos the cleaner. People seem confused when Carol challenges their understanding of accountability, yet she secretly confesses her own misunderstanding. The new guy, Sam, provides a clear and unequivocal definition that saves the day. (6 Minutes)
• Managing Projects Effectively - Sanjay is not a great project manager. Team members find out what it takes. (8 Minutes)
• Using Goals to GROW - Define goals and consider reality, obstacles, options and way forward. (10 Minutes)
• Coaching New People - Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include 1. Help them settle in, 2. Offer practical steps to build skills, 3. Give time and encouragement, 4. Use feedback to fix problems, 5. Be a caring mentor (9 Minutes)
• Sharing Feedback - Avoid defensiveness, be open to receiving and give specific balance feedback. (9 Minutes)
• Giving Managers Feedback - Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback about Carol’s leadership and communication style. (8 Minutes)
• Handling Tricky Appraisals - Carol expects to be showered in praise at her forthcoming appraisal with Marcus, but is shocked to find Serena will be sitting in. When they question Carol’s extremely high self-assessment, she becomes defensive and angry, especially when Marcus announces no bonus and a pay cut! But will management also be taking cuts? Carol must get back on her horse. (9 Minutes)
• Preparing for My Appraisal - Marcus coaches Dion to be well prepared for an appraisal with Carol. (8 Minutes)
• Behaving Unprofessionally - New rules must be put in place to ensure no-one steps over the line. (9 Minutes)
• Privacy and Ethical Behaviour - Casey stalks a customer and Barry bribes Carlos for information. (9 Minutes)