Includes the following ten programs:

• Overcoming Fears - Everyone has fears but Marcus worries that Sam is watching him to find mistakes. (9 Minutes)
• Improving Self Esteem - Some people must learn to recognize their worth and unlock their potential. (9 Minutes)
• Boosting Emotional Intelligence - Steve and Sam facilitate an emotional intelligence session but some don't learn. (9 Minutes)
• Managing Time Successfully - Marcus creates the ITS TIME campaign but not everyone can be a time champion. (9 Minutes)
• Achieving SMART Goals - Lean the SMART formula and set specific measurable goals that are relevant and achievable within a time frame. (9 Minutes)
• Developing Successful Mindsets - Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol tells the team that certain people are wasting time, wishing they were somewhere else and whining about it, e.g. Steve. Marcus offers a group strategy for dealing with the negativity. Next day Carol explains that Steve has become a Chooser instead of a Loser. (7 Minutes)
• Listening Actively - Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt to explore empathic listening skills. (8 Minutes)
• Responding Thoughtfully - Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). (9 Minutes)
• Apologizing Carefully - Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. (9 Minutes)
• Navigating Career Change - Barney coaches Dion on career strategy and Serena explains a SWOT analysis. (9 Minutes)