Going more deeply into conflict and communications issues, we learn a practical process for conflict management and resolution. The only "how to" video of the series, this program lays out a process ; a structure ; for ways to open up communications between parents and teachers or caregivers, and to discover mutual understanding and respect.

The conflict management process shown is called RERUN (Reflect, Explain, Reason, Understand, Negotiate.)

We see this process in action, with role-played conflicts about:

• Discipline
• Children's privacy
• Self-feeding
• Subtle power plays