One of our most popular Learning Seed career titles is now completely revised and for the 21st century. The principles of etiquette remain the same--respect and consideration for others--but offices and workplace situations have changed.

Why does etiquette matter in the competitive world of business? Even at work, you will depend on others for what you need to succeed, and etiquette is what smoothes the rough edges of personal interaction, especially among near strangers.

A worker who knows good manners at work has a real business advantage. It sets the worker apart from competitors who lack social or people skills. Good manners are good business, because they make people want to work with you. Etiquette isn't merely about being "nice," it's about being effective in the corporate world.

Learn:

• Making and acknowledging introductions.
• Proper etiquette up and down the organizational hierarchy.
• Cubicle courtesy.
• How to shake hands.
• Getting along with office co-workers.
• Electronic etiquette: using cell phones, camera phones, voicemail, and e-mail.
• Sharing office space and equipment.